Last Updated: September 6, 2026
1. Introduction
CarFindersCanada (“CarFindersCanada,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that we collect, use, disclose, and retain in connection with our website, vehicle financing services, pre-qualification services, applications, communications, and related services.
This Privacy Policy explains how CarFindersCanada handles personal information when you visit our website, submit an inquiry or financing application, communicate with us, or otherwise use our services.
By using our website or submitting information to CarFindersCanada, you acknowledge the practices described in this Privacy Policy.
2. Personal Information We Collect
Depending on how you interact with CarFindersCanada, we may collect information including:
Identity and Contact Information
- First and last name
- Email address
- Telephone number
- Date of birth
- Residential address
- City, province, and postal code
Residence Information
- Residence status
- Monthly rent or mortgage amount
- Length of time at your residence
- Other information reasonably required to process your application
Employment and Income Information
- Employment status or income type
- Employer or company name
- Job title
- Employment duration
- Income information
- Secondary income information, where provided
Vehicle and Financing Information
- Estimated credit range
- Available down payment
- Trade-in information
- Vehicle preferences
- Financing preferences
- Other information relevant to determining potential vehicle financing options
Credit Information
Where permitted by law and with any authorization or consent required, information relating to your creditworthiness may be obtained, used, or disclosed in connection with assessing or facilitating an application for vehicle financing. This may include information contained in consumer or credit reports obtained from authorized consumer reporting agencies.
Website and Technical Information
When you use our website, certain information may be collected automatically, including:
- IP address
- Browser and device information
- Website activity
- Pages visited
- Referring URLs
- Cookies and similar technologies
- Advertising and analytics information
Financial and credit information can constitute sensitive personal information, and Canadian privacy guidance expects safeguards appropriate to the sensitivity of information being handled.
3. Incomplete Applications
If you begin an application but do not complete it, CarFindersCanada may retain limited information that you have already provided, such as your name, telephone number, and email address.
We may use this information to follow up regarding your inquiry or unfinished application, assist you in completing your application, answer questions, or provide information relating to the service you requested.
We do not intentionally treat an incomplete application as a completed financing application.
4. How We Use Personal Information
CarFindersCanada may use personal information to:
- Respond to inquiries;
- Provide and administer our services;
- Process or facilitate vehicle-financing inquiries and applications;
- Assess potential financing options;
- Connect applicants with participating dealerships, financing partners, lenders, or finance professionals;
- Verify information submitted to us;
- Communicate regarding an application or inquiry;
- Follow up regarding incomplete applications;
- Help identify vehicles or financing opportunities;
- Detect and prevent fraud, misuse, and security incidents;
- Maintain and improve our website and services;
- Measure website performance and advertising effectiveness;
- Comply with applicable legal and regulatory obligations; and
- Carry out other purposes disclosed to you at or before the time information is collected or otherwise permitted by law.
Canadian privacy principles generally require organizations to identify their purposes for collecting personal information and limit subsequent use and disclosure to those purposes unless additional consent or another lawful basis applies.
5. Financing Partners and Participating Dealers
CarFindersCanada may disclose information provided in connection with a financing inquiry or application to participating automotive dealers, financing partners, lenders, finance managers, service providers, or other organizations involved in assessing or facilitating your request for vehicle financing.
These parties may use the information to evaluate your eligibility, communicate with you, verify application information, determine potential financing options, or otherwise process your request.
Participating dealers, lenders, and financing partners may have their own privacy policies and legal obligations governing information once it is under their control.
Submission of an application to CarFindersCanada does not guarantee approval for financing, a particular interest rate, loan amount, payment amount, vehicle, lender, or other financing terms.
6. Consumer and Credit Reports
Where required to assess or facilitate your application and where permitted by applicable law, CarFindersCanada and/or authorized participating finance managers, dealers, lenders, or financing partners may obtain, use, or disclose credit information or consumer reports.
Any required consent or authorization relating to obtaining a consumer report should be presented in connection with the relevant application process.
7. Communications
When you provide your telephone number or email address in connection with an inquiry or application, CarFindersCanada may contact you regarding that inquiry, application, financing request, or related services.
Communications may occur by telephone, email, or text message, subject to applicable law and the permissions or consent you have provided.
Where a communication constitutes a commercial electronic message, additional requirements may apply under Canada's Anti-Spam Legislation (“CASL”). Canadian government guidance states that businesses generally need express or qualifying implied consent to send commercial electronic messages and should be able to demonstrate the consent upon which they rely.
You may request that we stop sending applicable marketing communications at any time. Certain transactional or service-related communications may still be sent where permitted or required by law.
8. Cookies, Analytics and Advertising
CarFindersCanada may use cookies, pixels, analytics tools, and similar technologies to understand website usage, improve our services, measure advertising performance, and deliver or measure relevant advertising.
These technologies may collect information such as browser type, device information, IP address, pages viewed, interactions with our website, and referring websites.
Our advertising and analytics providers may process certain information in accordance with their own privacy practices.
CarFindersCanada does not intentionally transmit information such as income, employment information, credit score ranges, residence payments, or other application financial details to advertising platforms for advertising purposes.
9. Service Providers
We may use third-party service providers to operate our website and business, including providers involved in:
- Website hosting and e-commerce infrastructure
- Form processing
- Customer relationship management
- Workflow automation
- Data storage
- Analytics
- Advertising measurement
- Email or communications
- Security and fraud prevention
These providers may process personal information where reasonably necessary to perform services for CarFindersCanada.
Some service providers may process or store information outside Canada. Information processed in another jurisdiction may be subject to the laws and lawful-access requirements of that jurisdiction. Canadian privacy guidance recommends transparency when personal information may be transferred to service providers operating outside Canada.
10. Consent
CarFindersCanada seeks to collect, use, and disclose personal information with appropriate knowledge and consent, except where otherwise permitted or required by law.
The form of consent may vary depending upon the nature and sensitivity of the information and the circumstances of the interaction.
Where sensitive personal information is involved, express consent may be appropriate. Canadian privacy guidance states that meaningful consent requires people to reasonably understand the nature, purpose, and consequences of the collection, use, or disclosure.
You may withdraw consent to certain uses of your information, subject to legal, contractual, and operational restrictions. Withdrawal may affect our ability to provide certain services or process an application.
11. Retention of Information
CarFindersCanada retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable business, legal, regulatory, fraud-prevention, recordkeeping, and dispute-resolution requirements.
Information that is no longer required will be securely deleted, destroyed, or anonymized where reasonably practicable and appropriate.
PIPEDA's limiting-use principle provides that personal information should generally be retained only as long as necessary to serve the identified purposes.
12. Security
CarFindersCanada uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the personal information under our control.
However, no electronic transmission, website, database, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
13. Access and Correction
Subject to applicable law, you may request information about personal information CarFindersCanada holds about you and may request correction of information that is inaccurate or incomplete.
Requests may be submitted to our Privacy Officer using the contact information below.
We may need to verify your identity before processing an access or correction request.
PIPEDA includes individual-access and accuracy principles giving individuals rights relating to access to, and correction of, personal information held by organizations, subject to applicable exceptions.
14. Children's Privacy
CarFindersCanada's vehicle-financing application services are intended for individuals who have reached the age required to enter into the applicable transaction.
Our online financing application is intended for individuals 18 years of age or older.
We do not knowingly solicit financing applications from individuals under 18 through this application.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
CarFindersCanada is not responsible for the privacy, security, content, or practices of websites and services operated by third parties. You should review the privacy policies of those organizations before providing personal information.
16. Changes to this Privacy Policy
CarFindersCanada may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology, or applicable legal requirements.
The updated version will be posted on our website with a revised “Last Updated” date.
17. Privacy Officer and Contact Information
Questions, requests, or complaints concerning this Privacy Policy or CarFindersCanada's handling of personal information may be directed to:
Privacy Officer
CarFindersCanada
Email: info@carfinderscanada.com
Canadian privacy guidance recommends designating someone responsible for privacy compliance and making their title and contact information readily available.